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After-sales service commitment

ZHONGYUANCOPPER DOOR CO., LTD. Of the products are sold to make the following commitment:
An automatic revolving door, warranty period is one year, after the warranty expires users sign maintenance agreement, life-long maintenance.
Second, after the acceptance of products installed, my company to provide customers with product user manual, product certification and warranty service card, engineering staff technical training to the customer, resolutely correct using method and maintenance simple common sense. After-sales department in the company at the same time establish archives for user service of products for life tracking services.
Three, my company for the products are sold to every two months, in turn, regular maintenance, overhaul, overhaul contents include revolving door door stop, start, sensor, prevent clip sensor, collision sensors, sensor, indoor and outdoor, indoor and outdoor disabled button emergency stop button, turnstiles operation signal, fire control system, etc.
Fourth, for the daily maintenance of products, users in the city by the company's after-sales service plan, outside users entrust local office, dealers, agents perform as planned.
Five, for fault processing, the company's got a call from the user's maintenance, after-sales service department will immediately fill in the product after-sales service maintenance form and timely organize the technicians to can reflect the fault condition is analyzed, to guide the local agent for processing, such as local agent must be difficult to solve by the company sent technical personnel to the scene to solve, visual journey distance 24 ~ 72 hours arrived at the scene, local users reach the site within 4 hours.
Six, I urgent need of the client company after-sales service personnel, in strict accordance with the requirements of customers of high quality service mission, serious answer customer's questions, actively provide various solutions for customer choice, to achieve customer satisfaction.
Seven, the company's after-sales service personnel have been professional training, qualified mount guard.
Eight, I company staff strictly abide by the customer's each rules and regulations, civilization in the operation, to minimize customer inconvenience, in order to maintain the image of the company and customers.
Nine， the company sold products perennial with spare parts.
Fault phenomenon/analysis/processing method

The fault phenomenon

The phenomenon of analysis

Processing method

Rotating

fault

phenomenon

1

There is no power supply

Check whether the power cord, plug, the fuse burned, such as fire, please according to the instructions described in the method for replacement

2

The wrong function

Check whether the key switch to adjust position in need can be found in the "functional switch used to describe"

3

Sensors induction after the red light indicator

Disconnect the power supply with gear close again after 5 minutes

4

Emergency stop button is pressed

Will rotate clockwise

5

The motor temperature is exorbitant, protect the sensor start

Check whether the motor fan operation is normal

6

Start rotating curved wall side airbags pressure sensors

To make the airbag sensor launch pedestrian/object removed

Not

 

rotating

7

Revolving door entrance compression of column on the right side airbag sensor start

To make the airbag sensor launch pedestrian/object removed

8

Rotating curved wall top security crash-proof infrared launch

Let in the infra-red sensors to start the pedestrians/object removed

9

Revolving door entrance on the right side column top security against the clip infrared sensor

Let in the infra-red sensors to start the pedestrians/object removed

10

Door leaf level security crash-proof infra-red sensors (low) by induction

Let in the infra-red sensors to start the pedestrians/object removed

11

Automatic horizontal sliding doors close wing

Close automatically push door

 

The slow rotation

12

Door leaf level security against the touch sensor (high) by induction

Let in the infra-red sensors to start the pedestrians/object removed

The door is always open kai ping

13

Door leaf level security against the touch sensor (high) by induction launched in automatic door closed, infrared induction start

Let in the infra-red sensors to start the pedestrians/object removed

14

Fire alarm signal output

Fire alarm to lift

15

Function switch rotation error

To choose
         

The above methods, such as can not solve the problem, please call our company service telephone: 0312-3228994 fax: 0312-3211410

After-sales service description
 
Revolving door product warranty statement
 1)    The company in the automatic revolving door product warranty period is one year. 
 2)    Within the time specified above, the company to ensure that the revolving door hardware, software, and related accessories conform to the requirements of the function. If during the warranty period of equipment failure notification, the company will repair or replace the related accessories for free.
3)    Company warrants that during the period of the above, in a reasonable amount of time quickly handle all users under the condition of the correct use of the fault.
4)    The company does not guarantee that equipment during the warranty period does not fail, do not assume other collateral damage caused by failure.
5)     Warranty period begins with the delivery date or the date of the installation is complete. If the user arrange delivery date on the date of the installation is complete or postpone equipment more than 30 days, the warranty period from 31 days after the date of the installation is complete.
 6)      Fault and damage caused by the following reasons will not be free warranty: (a) the improper maintenance and incorrect working conditions of use (b) the damage of parts of the company to provide software, interface, components (c) (d) unauthorized modification or misuse artificial damage or exceed the expected design the unpredictable natural disaster
7)  In place, to the extent permitted by law the pledge is the only, no any other shown or implied warranties.         The warranty period and service after the warranty period 1)  If the malfunction of the revolving door products during the warranty period, please contact the company authorized service support or telex directly(0312—3228994) 2)  Equipment not down after the warranty period, if the user to sign a maintenance agreement with the company, please request service according to the provisions of the agreement. 3)  If the user does not have to sign maintenance agreement with the company, please contact the company authorized service supporters or telex directly.
Other declarations  1)    This product only by qualified professionals for installation, setup, maintenance and repair. 2) & have spent & have spent Read carefully before installation and use of the product user manual. 3)    Just follow the instructions in the manual and annotation, is for trouble-free operation and performance of any the premise of quality assurance. 4)     A complete set of actuator and controller are according to the file with the design specifications of the revolving door technology manufacture, inspection, manufacturer reserves the right to technical data and structure change, in order to promote technological progress. 
Service information form
     Users during the warranty period or in case of malfunctioning equipment after the warranty period, please follow the maintenance service content as shown in the table to fill in the service request, if no service form, please telex (0312-3211410) claim form and receipt.

Equipment and materials

Equipment model

 

Serial number

 

note

The serial number

 

The delivery date

Years  Month  Day

 

Dealers

 

The user unit

 

The contact

 

The contact

 

Telephone fax

 

Telephone fax

 

Fault description

Failure case (please specify what if possible reasons for repeated failure time) :

Handling

Users to deal with

Maintenance man:

Maintenance record:

 

Date:      Year   Month    Day

Manufacturer maintenance

Maintenance man:

Maintenance record:

 

Date:        Year      Month      Day

Fees paid

Warranty period of free maintenance 

Pay for maintenance (list no. :              ) Pay the amountRMB:      Yuan capital

Maintenance contracts (agreement no. :                            )

In addition to deal with the warranty service and any other service requests are required to pay fees on listing and authorized signature. If you don't apply standard price maintenance, have order requirements, standard repair cost can be obtained from walk authorized repair centers.

The user responsible signature:

Date:       Year       Month        Day